Customer Service
Complex building projects need reliable, knowledgeable customer service on everything from air barriers to waterproofing.
The infrastructure behind your infrastructure
Building something great requires a great team, from start to finish. That's why it's nice to have someone watching your back. Every step of the way, our customer service team will provide you with trusted customer solutions.
We can ensure you have all you need to complete your project safely and successfully, including:
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Accurate order placement
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Assistance with delivery
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Billing
We'll also confirm you get the best out of our construction chemicals, speciality building materials, flooring solutions and every other product we sell.
Trust GCP Applied Technologies customer service to be a knowledgeable and dedicated partner on every job.

From the field to delivery
Our customer service team is organised by territory. That means we can give you a level of personalised service other companies can't match.
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The same person, every time: Calls get routed through the service centre by area code. The result? You speak with the same person you spoke to last time … and the time before that. And if your customer service rep is out of the office? Your call will be handled by an equally qualified team member.
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A to Z: Our customer service team manages all aspects of order management and customer support for their region and specified product lines. We can even provide Level 1 technical support for our waterproofing business.
Even more ways to assist you
Learn what else we can do for you:
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Offer customer solutions around expedited deliveries and emergency orders
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Provide product data sheets, safety data sheets, technical bulletins and other product information
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Resolve billing inquiries, including copies of invoices and proof of deliveries
- Provide pricing and shipping quotes
Contact Details | Address | |
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Concrete Admixture (Chryso) General & Sales Enquiry | Customer Service: 1800 855 525 All Enquiries: anzorders@gcpat.com | 14 Colebard Street West Archerfield, QLD, 4108 - Australia Tel: +61 7 3275 7500 Fax: +61 7 3275 7501 |
Concrete Fibers (Chryso) General Enquiry | Geeta Ram Mob: 0478 065 990 geeta.ram@saint-gobain.com | |
Waterproofing (GCP) General Enquiry | Customer Service: 1800 334 444 anzorders@gcpat.com | |
Waterproofing Sales Enquiry - NSW/ACT | Frank Dobozy Mob: 0413 440 505 frank.dobozy@saint-gobain.com | 1,5 Aero Road Ingleburn, NSW, 2565 - Australia Tel: +61 2 8763 5435 |
Waterproofing Sales Enquiry - QLD/NT | Russell Akers Mob: 0412 800 305 russell.akers@saint-gobain.com | 14 Colebard Street West archerfield, QLD, 4108 - Australia |
Waterproofing Sales Enquiry - VIC/TAS/Pacific | Todd Laidlaw Mob: 0401 006 871 todd.laidlaw@saint-gobain.com | 40 Scanlon Drive Epping VIC 3076 - Australia Tel: +61 3 8401 6300 |
Waterproofing Sales Enquiry - WA/SA | Anthony McGrath Mob: 0423 711 521 anthony.mcgrath@saint-gobain.com | / |