Customer Service

Complex building projects need reliable, knowledgeable customer service on everything from air barriers to waterproofing.

The infrastructure behind your infrastructure

Building something great requires a great team, from start to finish. That's why it's nice to have someone watching your back. Every step of the way, our customer service team will provide you with trusted customer solutions.

We can ensure you have all you need to complete your project safely and successfully, including:

  • Accurate order placement

  • Assistance with delivery

  • Billing

We'll also confirm you get the best out of our construction chemicals, speciality building materials, flooring solutions and every other product we sell.

Trust GCP Applied Technologies customer service to be a knowledgeable and dedicated partner on every job.

From the field to delivery

Our customer service team is organised by territory. That means we can give you a level of personalised service other companies can't match.

  • The same person, every time: Calls get routed through the service centre by area code. The result? You speak with the same person you spoke to last time … and the time before that. And if your customer service rep is out of the office? Your call will be handled by an equally qualified team member.

  • A to Z: Our customer service team manages all aspects of order management and customer support for their region and specified product lines. We can even provide Level 1 technical support for our waterproofing business.

Even more ways to assist you

Learn what else we can do for you:

  • Offer customer solutions around expedited deliveries and emergency orders

  • Provide product data sheets, safety data sheets, technical bulletins and other product information

  • Resolve billing inquiries, including copies of invoices and proof of deliveries

  • Provide pricing and shipping quotes
 Contact DetailsAddress
Concrete Admixture (Chryso)
General & Sales Enquiry
Customer Service: 1800 855 525
All Enquiries: anzorders@gcpat.com
14 Colebard Street West
Archerfield, QLD, 4108 - Australia
Tel: +61 7 3275 7500
Fax: +61 7 3275 7501
Concrete Fibers (Chryso)
General Enquiry
Geeta Ram
Mob: 0478 065 990
geeta.ram@saint-gobain.com 
Waterproofing (GCP)
General Enquiry
Customer Service: 1800 334 444
anzorders@gcpat.com
Waterproofing
Sales Enquiry - NSW/ACT
Frank Dobozy 
Mob: 0413 440 505
frank.dobozy@saint-gobain.com
1,5 Aero Road
Ingleburn, NSW, 2565 - Australia
Tel: +61 2 8763 5435
 
Waterproofing
Sales Enquiry - QLD/NT
Russell Akers
Mob: 0412 800 305
russell.akers@saint-gobain.com
14 Colebard Street West
archerfield, QLD, 4108 - Australia
Waterproofing
Sales Enquiry - VIC/TAS/Pacific
Todd Laidlaw 
Mob: 0401 006 871
todd.laidlaw@saint-gobain.com
40 Scanlon Drive
Epping VIC 3076 - Australia
Tel: +61 3 8401 6300
Waterproofing
Sales Enquiry - WA/SA
Anthony McGrath
Mob: 0423 711 521
anthony.mcgrath@saint-gobain.com
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